Returns, Exchanges & Warranty Policy

At Fairway Home, we want you to shop with confidence. Please review our exchange and warranty policy before making a purchase.

Exchanges

We accept exchanges within 14 days of the date of purchase, provided that all exchange requirements are met.

To qualify for an exchange:

• The item must be unused and in its original condition.
• The item must be in its original sealed packaging, where applicable.
• All original tags, accessories, manuals and packaging must be included.
• A valid receipt or proof of purchase must be presented.
• The item must not have been damaged or altered after purchase.

We do not accept exchanges for:

• Opened or used products.
• Items damaged by the customer after purchase.
• Hygiene or personal-use products.
• Towels, bedsheets and other home textile items.
• Clearance or sale items.
• Items that are no longer in their original sealed packaging.

All exchange requests are subject to inspection and approval by Fairway Home.

Warranty Policy

Selected products purchased from Fairway Home are covered by a 3-month warranty from the date of purchase.

The warranty covers manufacturing defects in materials and workmanship.

Warranty exclusions

The warranty does not cover:

• Accidental or physical damage.
• Misuse or improper use.
• Water or liquid damage.
• Power fluctuations or electrical damage caused by external factors.
• Drops, burns or other customer-caused damage.
• Unauthorized repairs or modifications.
• Normal wear and tear.
• Towels, bedsheets and other home textile or personal-use items.

The warranty applies only to products that are specifically eligible for warranty coverage.

How to Make a Warranty Claim

To make a warranty claim, customers must present:

• The original Fairway Home receipt or proof of purchase.
• The warranty card, where applicable.
• The product for inspection.

Please contact or visit any Fairway Home outlet to initiate a warranty claim.

Warranty Remedy

If a manufacturing defect is confirmed, Fairway Home may:

• Repair the defective item; or
• Replace the item with an equivalent product, where available.

If the exact replacement is unavailable, Fairway Home may provide an equivalent item of similar value, subject to availability.

Fairway Home does not offer refunds for warranty claims.

No Refund Policy

Fairway Home does not provide cash or payment-method refunds for purchases.

Where applicable, eligible customers may request an exchange in accordance with our 14-day exchange policy.

Damaged or Incorrect Items

Please inspect your order immediately upon receiving it.

If you receive an item that is defective, damaged before delivery, or different from what you ordered, please contact us as soon as possible so that we can inspect the issue and determine the appropriate resolution.

Sale and Clearance Items

Items purchased on sale, clearance or special promotional offers are not eligible for exchange or warranty coverage unless otherwise stated at the time of purchase.

Important Information

All exchange and warranty requests are subject to verification and inspection by Fairway Home. Fairway Home reserves the right to decline a request if the item does not meet the conditions outlined in this policy.

For questions regarding exchanges or warranty claims, please contact us at shopify@fairwayghana.com or visit a Fairway Home shops.

Fairway Home — Thank you for choosing us.