SHIPPING POLICY

At Fairway Home, we aim to make your shopping experience as convenient as possible. Please review the following information regarding order processing and delivery.

Delivery Area

We currently offer delivery within Accra, Ghana only.

At this time, we do not offer delivery to locations outside Accra.

Order Processing

Orders are processed during our regular business days.

Once your order has been confirmed and payment has been successfully received, we will prepare your order for delivery.

Delivery Time

Orders are generally delivered within 1–2 business days after the order has been processed.

Delivery times may vary depending on your delivery location, order volume, or circumstances outside of our control.

Business days do not include Sundays or public holidays.

Delivery Information

Customers are responsible for providing accurate and complete delivery information, including:

• Full name
• Phone number
• Delivery address
• Any relevant delivery instructions

Please ensure that someone is available to receive the order at the provided delivery address.

If incorrect or incomplete information is provided, delivery may be delayed and additional delivery arrangements or charges may apply.

Delivery Delays

While we aim to deliver all orders within 1–2 business days, delivery times are estimates and are not guaranteed.

Delays may occur due to circumstances beyond our reasonable control, including:

• Traffic or transportation disruptions.
• Severe weather.
• Public holidays.
• Incorrect or incomplete delivery information.
• High order volumes.
• Courier or delivery service delays.
• Other unforeseen circumstances.

If there is a significant delay with your order, we will make reasonable efforts to contact you using the information provided with your order.

Failed Delivery

If a delivery cannot be completed because the customer is unavailable, the delivery address is incorrect, or the customer cannot be reached, additional delivery arrangements may be required.

Any additional delivery charges resulting from information or circumstances attributable to the customer may be the customer's responsibility.

Damaged or Incorrect Orders

Please inspect your order when you receive it.

If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible so that we can assess the issue and provide the appropriate resolution in accordance with our Returns, Exchanges & Warranty Policy.

Contact Us

If you have questions about your delivery or shipping, please contact us:

Fairway Home
Email: shopify@fairwayghana.com
Phone: +233 555 353 333
Address: JV9G+P6H, Agblezaa - Manet Road, Accra, Ghana

Thank you for choosing Fairway Home.